Terms and Conditions

Minimum Treatment Policy

We require a minimum of the first three (3) consecutive full treatments (consecutive treatments are within 45 to 60 days of each application). This is due to the proper weed control results are not typically seen after only one treatment. Different weeds come out at different times of the year and we have developed a treatment schedule which allows us to be there during the most effective time frame. Deviation from this schedule will severely hinder our ability to control weeds and keep your lawn thick and green during the growing season. We will come to treat the property on a regular basis, approximately 5-8 week intervals. If the second or third treatment is skipped and not rescheduled prior to the next treatment, there will be a charge for it.

Acceptance Policy

By providing my contact information and submitting the form I consent to: (1) receive autodialed marketing and non-marketing calls, texts and prerecorded messages from 5 Star Turf Management (message and data rates may apply); and (2) 5 Star Turf Management’s Privacy Policy and Terms and Conditions (including arbitration provision and class action waiver). Oklahoma residents, see 5 Star Turf Management’s Oklahoma Privacy Notice. I understand that my consent is not required to obtain a quote or purchase 5 Star Turf Management services and that the cancellation of that account does not automatically revoke this consent.

No Contracts

5 Star Turf Management does not require a contract nor do we charge cancellation fees. Our philosophy is that we do not rely on legalities to keep our customers. Instead, we rely on our performance and the experience we create for our customers. If we do our part, fulfill on the expectations we lay out, and provide a great experience, then our customers will want to stay with us forever. And, we have hundreds of customers that have been with us for 10+ years due to our commitment to deliver on our promises.

Credit Card On File

While we strongly encourage everyone to enroll in auto-pay, it’s not a requirement. However, it is a requirement for us to have a credit card on file. Why do we require a credit card on file?

Put simply, to protect ourselves from the few people who might try to skirt their responsibility of paying their bills. Believe it or not, we deal with a lot of customers that think that it’s okay to not pay their bills.

If you’re not signed up for auto-pay and you pay your bill within 30 days of service, we would not automatically charge your card on file…EVER.

The only time that we would run your card on file if you’re not set up on auto-pay is if you get 30+ days past due or you ask us to. We do this in order to prevent accounts from getting too far behind, which prevents us from having to send customers to collections (which we hate doing).

That said, our invoices are Due Upon Receipt (day of service). We have an automated system that will send a reminder about paying an invoice that’s 15 days past due. If that invoice is not paid within 30 days of service, we’ll use the card on file to pay for it.

Service Calls

Service Calls are also reserved for our Premium 8x customers. These Service Calls are a way for us to treat small areas of the lawn between treatments in order to ensure we’re getting the best results. Service Calls are not available until after the 3rd consecutive treatment in a calendar year. So, even if a customer has been with us for a few years, they will have to wait until after the 3rd treatment each calendar year in order to request a Service Call.

There are so many variables in a lawn that it’s impossible to guarantee anyone will have zero weeds year-round. Even a customer receiving 8 treatments per year for several years in a row could have some weeds pop in an area of their lawn due to many reasons out of our control. The first 3 treatments every year are designed to knock out any weeds that may have emerged during the winter/spring months.

Chances are most likely that any weeds that emerge early in the year will be taken care of in the first 3 treatments of the year. After the 3rd treatment, if there are some problem areas, we are happy to come out and provide a Service Call.

Requesting a Re-Service or Service Call

Aside from the treatments that include our signature blue dye, it’s impossible for us to assess if treatment was performed properly until 2 weeks after the treatment. This is how long it takes for the products to work their magic and make an impact on your lawn. If you feel like we missed something or did not perform the treatment to our high standards, please give the treatment 2 weeks before requesting a re-treatment or Service Call. Two weeks after treatment we can see a noticeable change in your lawn (weeds will be wilting/dying, areas that were fertilized will be greener/fuller). Waiting 2 weeks after the treatment is the only way for us to know how we need to address any issues in your lawn.

We will service your property to the highest of standards! Every client is treated with courtesy & respect! We are very proud of our exquisite customer service and attention to detail!